Refund policy

BOOKING

To ensure that you obtain the appointment time you desire, we advise making reservations in advance. A valid credit card is required at the time of booking. Please note we do have a strict cancellation policy*

 

PAYMENT

We accept VISA/MC/AX/CASH & CHECKS. We only accept local checks and must have a valid CA driver's license. Any returned checks will be subject to a $35.00 fee.

 

PREPAID PACKAGES, PROMOTIONS, & SPECIALS

To take advantage of our skincare packages we require that payment must be paid in full to Valley of the Moon Skin Care.

There are no additional discounts added on top of any prepaid packages, promotions, or specials. Prepaid packages must be used by the same client,  all appointments pre-booked and utilized within a specific timeframe depending on the treatment package.

REFERRAL PROGRAM

Our referral program is a great way to save you money. Refer a friend for a facial or massage & enjoy 20% off your next non-discounted facial or massage treatment. 20% can not be applied to specials, packages, or product purchases. 20% discount is applied to one treatment. 



CANCELLATION -RESCHEDULING- NO SHOWS

Please cancel appointments within 24 hours by calling 707-595-0116 or through email at melissa@valleyofthemoonskincare.com. You can also click on our contact page and email us from there. 

Keep in mind we block off this time for you & please understand that when you forget, change or cancel your appointment without giving us enough time or any notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need.

• Notification given at least 24 hours prior to your appointment will receive no charge
• Notification given less than 24 hours prior to appointment time will result in a 50% charge for the service booked.
• Failure to not show up for your appointment i.e. “ No Show” will result in a 100% charge of the reserved service amount. If you have a gift certificate and do not show the gift certificate will be voided and no longer valid.
• Incidents in excess of 3 times will result in the need to pay upfront for scheduled services.
• All clients must have a valid credit card on file to book an appointment

Please note- Failure to pay for a missed appointment or last-minute cancellation we will not able to book you for a future appointment until payment is current. 

RUNNING LATE

If you are running late keep in mind that we must finish treatment at the original end time so that the next client is not delayed.  You will be responsible for a full-service charge.



STUDIO ETIQUETTE

If this is your first time as a client please arrive 10 minutes early so that we can make sure all proper paperwork is filled out. 

If returning client please arrive 5 minutes early so we can get treatment started on time.

For your relaxation please keep cell phones on silent. 

 

HEALTH CONCERNS

If you have a health condition or concern please call before and ask if treatments are right for you. For some health conditions, we will ask for a doctor's release.

 

COVID-19 POLICY

Although we already follow state board guidelines, due to COVID-19, we are implementing some new policies & procedures as well as revamping our menu to protect the safety of our clients and ourselves. Kindly read the new guidelines below. 

 • We will now be wearing face shields, masks, and gloves. We ask that clients wear a face mask into the building. Upon arrival, we will take your temperature & provide hand sanitizer before treatment.

 • All returning and new clients will need to fill out a new COVID-19 release form. We are working on a digital form but will provide one in the studio, eventually, our goal is to go paperless. 

 • Kindly reschedule if you have a fever of 100 degrees or above, have or are experiencing respiratory or flu like symptoms, sore throat, or shortness of breath. Also please book appointments before a trip or 2 weeks after returning from a trip. Reschedule if you have been around anyone in the last 14 days of your appointment who has been diagnosed with Covid-19 or experienced symptoms.

 • As much as we love to chat and catch up before and after services we will ask to refrain at this time- we will need to keep it brief- as our time is going to be limited and we need extra time in between each client for extra cleaning/sanitizing. 

• Please arrive 5-10 min before your treatment time and text your provider when you arrive. Clients now must wait in their cars until we respond. If you need to use the restroom please come in and return to your car until we do respond.

Unfortunately, clients are no longer allowed to wait in our waiting area & we no longer can provide magazines or refreshments. (Please make sure to bring in your own water). 

PRODUCT RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at melissa@valleyofthemoonskincare.com. Please note that returns will need to be sent to the following address:

 

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at melissa@valleyofthemoonskincare.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please get in touch with us at melissa@valleyofthemoonskincare.com.